Privacy Policy
Last Updated: April 27, 2024
1. Introduction
At Viking Freight, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and shipping services.
By using our services, you consent to the data practices described in this policy. Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
We may collect several types of information from and about users of our website and services, including:
- Personal Information: Name, email address, postal address, phone number, billing information, and shipping details.
- Account Information: Login credentials, account preferences, and transaction history.
- Shipping Information: Origin and destination addresses, package details, carrier selections, and tracking numbers.
- Technical Data: IP address, browser type, device information, cookies, usage data, and other tracking technologies.
- Communications: Customer service inquiries, feedback, and survey responses.
3. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, operate, and maintain our shipping services
- Process and complete shipping transactions
- Communicate with you about your account and transactions
- Improve our website and services
- Respond to your inquiries and provide customer support
- Send promotional materials and other communications
- Analyze usage patterns and trends
- Protect against fraud and unauthorized access
- Comply with legal obligations
4. Data Sharing and Disclosure
We may share your information with:
- Shipping Carriers: We share necessary information with shipping carriers (USPS, UPS, etc.) to process your shipments.
- Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
- Business Partners: Companies we partner with to offer integrated services or promotions.
- Legal Requirements: We may disclose information in response to legal process, to protect our rights, or as required by law.
We do not sell your personal information to third parties for their own marketing purposes.
5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure networks, and physical security controls.
While we strive to protect your personal information, no method of data transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, personalize content, and improve your experience.
You can control cookies through your browser settings, but disabling cookies may limit your ability to use some features of our website.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate or incomplete information
- Deletion of your personal information
- Restriction or objection to processing
- Data portability
- Withdrawal of consent
To exercise these rights, please contact us using the information provided at the end of this policy.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and indicate the date of the latest revision.
Your continued use of our services after changes to the Privacy Policy constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: privacy@vikingfreight.com
Address: 123 Shipping Lane, Suite 400, Seattle, WA 98101